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Terms of Service

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Last Updated: August 6, 2026

Welcome to Floor Supreme! These Terms of Service (“Terms”) govern your access to and use of the services provided by Floor Supreme (“we,” “our,” or “us”), including our website floorsupreme.com/, and any flooring installation, refinishing, repair, or consultation services (“Services”) we offer. By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or engage our Services.

1. Acceptance of Terms

By requesting an estimate, scheduling a service, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Editorial Policy. These Terms constitute a legally binding agreement between you and Floor Supreme.

2. Services Offered

Floor Supreme specializes in a comprehensive range of flooring services, including but not limited to:

  • Hardwood flooring installation, refinishing, and repair.
  • Luxury Vinyl Plank (LVP) and laminate installation.
  • Tile flooring installation and repair.
  • Commercial flooring solutions.
  • Consultation and project management for flooring projects.

All Services are subject to a detailed written estimate or contract, which will outline the scope of work, materials, timeline, and specific terms for your project.

3. Estimates and Pricing

  • Free Estimates: We offer free, no-obligation estimates for our services. These estimates are based on the information provided and a visual inspection of the project site.
  • Accuracy of Estimates: While we strive for accuracy, estimates are subject to change if unforeseen conditions are discovered during the project (e.g., subfloor damage, hidden moisture issues) or if the client requests changes to the original scope of work. Any changes will be communicated and approved by the client in writing before proceeding.
  • Pricing: Final pricing will be detailed in a formal contract or invoice. All prices are in USD.

4. Payment Terms

  • Deposit: A deposit, typically 30-50% of the total project cost, may be required before commencement of work to cover material costs and secure scheduling. This will be specified in your contract.
  • Progress Payments: For larger projects, progress payments may be scheduled at key milestones.
  • Final Payment: The remaining balance is due upon satisfactory completion of the project.
  • Late Payments: Payments not received by the due date may incur late fees as specified in the contract.
  • Payment Methods: We accept various payment methods, which will be outlined in your invoice.

5. Project Timelines and Scheduling

  • Estimated Timelines: Project timelines provided are estimates. While we endeavor to complete projects within the agreed timeframe, delays may occur due to unforeseen circumstances (e.g., material availability, weather conditions, client-requested changes).
  • Scheduling: All project scheduling will be mutually agreed upon. We request clients to ensure the work area is clear and accessible on the scheduled dates.

6. Client Responsibilities

  • Site Preparation: Clients are responsible for clearing the work area of furniture, personal belongings, and fragile items unless otherwise agreed upon in the contract.
  • Subfloor Condition: While we inspect subfloors, clients are responsible for informing us of any known issues (e.g., moisture problems, structural damage) that may affect the flooring installation. Additional costs may apply for remediation of unforeseen subfloor issues.
  • Access to Utilities: Clients must provide access to necessary utilities (e.g., electricity, water) during the project.
  • Decision Making: Timely decisions regarding material choices, stain colors, and other project details are crucial to avoid delays.

7. Warranties and Guarantees

  • Workmanship Warranty: Floor Supreme provides a warranty on our workmanship for a specified period, as detailed in your project contract. This warranty covers defects in installation directly attributable to our work.
  • Material Warranties: Material warranties are provided by the respective manufacturers. We will assist clients in understanding and, if necessary, processing manufacturer warranty claims.
  • Exclusions: Warranties do not cover damage due to improper maintenance, accidents, abuse, excessive moisture, natural wear and tear, or issues arising from pre-existing conditions not disclosed or remediated.

8. Limitation of Liability

To the fullest extent permitted by law, Floor Supreme shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; or (c) unauthorized access, use, or alteration of your transmissions or content.

Our total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the amount you paid us for the specific Services giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Floor Supreme, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms or the Services shall be resolved exclusively in the state or federal courts located in Monmouth County, New Jersey.

11. Changes to Terms

We reserve the right to modify or update these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the “Last Updated” date. Your continued use of our website or Services after any such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Disclaimer: This Terms of Service document is a general template and should not be considered legal advice. It is highly recommended that you consult with a legal professional to customize these terms to specifically fit your business practices and ensure compliance with all applicable local, state, and federal laws in New Jersey and New York.